POMONA IGA REFUND POLICY

 

If you’ve changed your mind

From 18th March 2020 until further notice, we will not provide a refund where you have simply changed your mind about products purchased from Pomona IGA. If you have over-purchased additional items, we encourage you to share with those in need, in particular the elderly, disabled and most vulnerable.

Faulty products

With Proof of Purchase

If the product you buy from Pomona IGA is faulty then we will cheerfully refund the purchase price or exchange the product.

To make a claim under our Returns Policy, you must bring the product and proof of purchase (receipt) to the Service Desk.

Any cost incurred by you in bringing the item to the service desk will be borne by you.

Without Proof of Purchase

If you do not have proof of purchase and you wish to return a faulty or defective product, we will, at our option, provide you with an exchange or gift card to the value of the purchase price. Where applicable, we may reimburse you the purchase price in the original payment method.

All refunds are to be authorised by the Customer Service Manager/Supervisor, Kiosk Supervisor or Store/Duty Manager.

Rainchecks

From Wednesday 11 March 2020, rainchecks will not be available on any advertised stock purchased until further notice. ‘Advertised stock’ includes any product advertised for sale, or which is on promotion in store.

Thank you for your understanding.